Teampods

    Your developers shouldn't be your first line of support

    It's not properly staffed and development suffers either way. And the cost per ticket ends up being the most expensive in the company.
    Tell us your incident volumeSee the Technical Support pod

    No lock-in · 90-day guarantee · Reply within 24 h

    Una persona atiende una llamada mientras toma notas frente a su ordenador.

    The problem isn't the volume. It's who's handling it.

    In a digital product, most of what comes in is access issues, configuration questions and errors that are already known. None of them need anyone from your development team. But without a first line, that's where they end up.

    The result is twofold: users wait longer than they should, and your developers lose half a day answering things that are already documented.

    What gets delegated first

    A first line that filters, resolves what's resolvable, and escalates the rest with the context already gathered.

    Inside your stack

    • Intercom, Zendesk, Front or Help Scout for support. Jira or Linear to escalate. Notion or Confluence for the knowledge base.

    • The person works with minimum permissions on a managed virtual desktop: no user data ever gets downloaded to a personal device.

    Where we're not the best fit

    If what you need is product development, there are providers better suited for that than us. Our fit here is the first line and data work, not replacing your engineering team.

    Tell us how many incidents you get

    Half an hour on a call. If we are not a fit, we will say so in that conversation.
    Talk to us