Returns and incident management for your ecommerce
No lock-in · 90-day guarantee · Reply within 24 h
The problem
A return that does not close is money stuck and a customer waiting. In January they multiply, and the team is already worn out from the peak season.
What it does
Opening and tracking returns according to your policy
Claims to carriers for lost or damaged parcels
Following up delivery incidents until they close
Managing refunds and exchanges
Escalating cases that need a decision from you
What it does not do
It does not negotiate rates or contracts with carriers, does not decide your returns policy, and does not manage the physical warehouse: it acts within the rules you already have in writing.
Tools
It manages returns and carriers from your own back office and helpdesk: Shopify, PrestaShop, Gorgias, Zendesk or your carriers' own portals (Correos Express, SEUR, MRW, Packlink).
What you will measure
Returns closed
Average closing time
Claims recovered
Open incidents
How it starts
You tell us your volume
A 30-minute call to understand how many returns you handle, which carriers you work with, and where they get stuck.
We present candidates
Profiles we have already assessed, within 15 working days. You choose.
It starts with support alongside
Training on your product and how you work in the first week, with replies reviewed before sending until there is autonomy.
You get a report every month
Volume, timing and results of the work done. You know what is happening without having to ask.