Review and community moderation for your brand
No lock-in · 90-day guarantee · Reply within 24 h
The problem
An unanswered negative review is worth more than ten positive ones. And answering well takes time nobody has.
What it does
Responding to reviews, positive and negative, in your tone
Moderating comments on social media and on your store
Reviewing user-generated content before it is published
Detecting and reporting abusive comments or spam
Escalating reviews that need a commercial response from you
What it does not do
It does not design your content strategy or create posts from scratch, and it does not decide your brand voice: it moderates and responds within the guidelines you approve.
Tools
Google Business Profile
Trustpilot
Judge.me or Yotpo
Meta and Instagram
What you will measure
Reviews answered
Average response time
Average rating
Comments moderated
How it starts
You tell us your volume
A 30-minute call to understand where you receive reviews and comments, and how long they currently take to answer.
We present candidates
Profiles we have already assessed, within 15 working days. You choose.
It starts with support alongside
Training on your product and how you work in the first week, with replies reviewed before sending until there is autonomy.
You get a report every month
Volume, timing and results of the work done. You know what is happening without having to ask.