Teampods

    Your store doesn't break in August. It breaks in November.

    The campaign multiplies tickets, returns and product pages still waiting to go live. Hiring permanent staff for a three-month spike doesn't pay off, and once it passes you're left carrying the structure.
    Tell us your volumeSee how it works

    No lock-in · 90-day guarantee · Reply within 24 h

    Una persona atiende una llamada mientras toma notas frente a su ordenador.

    What breaks in a store as it grows

    Support goes first: tickets pile up and someone ends up answering at night. Then the catalogue, which always lags behind the warehouse — stock already bought that still isn't listed. And in January the campaign returns arrive, still being closed out in March.

    None of these three things is hard. What's hard is having someone do them every day, someone who knows your catalogue, your returns policy and your tone.

    Where almost everyone starts

    Most companies start with one person in support and grow from there. You don't have to decide everything today.
    No lock-in · 90-day guarantee · Reply within 24 h
    90 days
    of guarantee from day one
    20 days
    a year of absence already covered
    15 days
    working days to present candidates

    Works where you already work

    Shopify, PrestaShop, WooCommerce or Magento for the store. Gorgias, Zendesk, Freshdesk, Zoho, Intercom or Front for the helpdesk. Amazon Seller Central, Miravia and eBay for the marketplaces.

    We don't ask you to switch systems or add one of ours. If your operation runs on a shared spreadsheet, we work there too.

    Tell us what's piling up

    Half an hour on a call. If we are not a fit, we will say so in that conversation.
    Talk to us